Bus Iskandar Malaysia Service Contact
IRDA Headquarters
Iskandar Regional Development
Authority (IRDA)
#G-01, Block 8
Danga Bay, Jalan Skudai
80200 Johor Bahru
Tel: +607-233 3000
Fax: +607-233 3001
IRDA Satellite Office
Iskandar Regional Development
Authority (IRDA)
Level 12-1, Mercu UEM,
Jalan Stesen Sentral 5, Kuala Lumpur Sentral,
50470 Kuala Lumpur MALAYSIA
Tel: +603-2260 6777
Fax: +603-2260 7999
Iskandar Service Centre
All consultancy and assistance is given free of charge.
Toll Free: 1-800-88-3010
International: +607-218 3010
Email: enquiries@irda.com.my
RMK-9 Infoline
All information and assistance on RMK-9 Projects in Iskandar Malaysia.
Email: rmk9info@irda.com.my
‘Khidmat Mesra, Komuniti Selesa’
The Bus Iskandar Malaysia service is a joint initiative by the State Government of Johor, Iskandar Regional Development Authority (IRDA), Pasukan Pengangkutan Awam Iskandar Malaysia (PAIM) and various bus operators in Iskandar Malaysia.
Through this initiative, 34 buses have been introduced to plow 17 new social routes since 19th December 2009 – catering to the rakyat living and working in the emerging areas within Iskandar Malaysia as well as bringing in economic and social benefits to the surrounding population.
Equipped with GPS, CCTV and operated by selected operators, well-trained and courteous drivers, Bus Iskandar Malaysia is expected to deliver a more reliable, efficient, comfortable and safer bus services on the social routes. Emphasis on service and performance of the bus operators are conducted through constant monitoring and benchmarking against KPIs.
This initiative is part of the Bus Industry Restructuring project and a quick win that is of high impact and fast to implement.
The availability of the bus services in the identified areas is expected to bring in economic and social benefits to the surrounding population within Iskandar Malaysia.
New service regime implemented will emphasize on services and performance of the bus companies where they are monitored and measured via KPIs. The buses are equipped with GPS, CCTV, and operated by well-trained and courteous drivers.
Bus Iskandar Malaysia service is expected to deliver to a more reliable, efficient, comfortable and safer bus services on the social routes.
Passengers’ comfort and bus cleanliness are important to us
Passengers’ safety is our number one priority
Benefits/Outcomes
The benefits/outcomes of Social Routes Bus Services:
– Bus services will be available again at numbers of abandoned routes (social routes) within Iskandar Malaysia.
– Bus services to Kota Iskandar and Nusajaya are now available to provide better access to the public.
– The new service regime implemented through this project, where performance of the bus companies are monitored and measure via KPIs, will result to a more reliable, efficient, comfortable and safer bus services at the social routes.
– Perception of the public on IM benefits will improve with the increase awareness and visibility of government efforts to improve the public transportation system in Iskandar Malaysia.